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A: When removing the batteries from the HD Trophy Cam you can simply remove the battery compartment insert bar by grasping in the middle and lifting out. This will give you easy access to the batteries for removal. After removal, you can replace the battery compartment insert bar by inserting one side into the battery compartment wall and flexing the insert until you can place the second side of the bar into the opposite wall of the battery compartment. Make sure that the bar is seated securely. There is one way that the bar should be inserted with the text/numbers printed on the insert facing correctly up so that you can read them. You should make sure that the insert bar is inserted correctly before replacing batteries inside the battery compartment.

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A:

1. The .avi/.mov video files may be viewed with the Windows Media Player on PCs with Windows 7. If your computer is running an older version of Windows, or you are on a Mac, and you don’t already have a compatible video player, you can download a free version of the DivX player from www.divx.com.
2. Make sure you are using an SDHC SD card. Bushnell recommends SanDisk brand SDHC SD cards.



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A: A camera has what is known as a “false trigger” if the PIR sensor thinks that there is motion and heat in front of the camera lens when there is no subject in the image. These “False Triggers” are the result of placing the camera in an environment where there is motion associated with tree branches creating motion in front of the camera or an area where there is high heat in the foreground and any motion from wind could set off the camera. Setting a camera up over water is also a potential cause for this issue. To remedy this situation try moving the camera to an area that does not have any of these issues or try changing the sensor level on the menu settings. If the camera continues to take images when there is no subject in them, try placing the camera in an inside environment and aiming at a location where there is no motion. If the camera continue to show issues, then there is probably an electronic component issue. If this is the case, please contact our customer service to send the camera back for repair.

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A: 1. Expected battery life depends on temperature and number of images. Bushnell expects the camera to take several thousand images before the batteries would die.

2. Check to make sure you have used new alkaline or lithium batteries. Bushnell recommends 8 Energizer Lithium AA batteries in all Trophy Cams.

3. Make sure that the power switch is turned to the “On” position and that the camera was not left in “Setup” mode while in the field.

4. Make sure that you are using a good quality SD card in your camera. Bushnell recommends San Disk Brand SD Cards. Unfortunately, poor quality SD cards can make your camera have a much shorter battery life.

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A: 1. Please make sure that the SD card is not full. If the card is full, the camera will stop taking images.

2. Check batteries to make sure that they are new alkaline or lithium AA batteries. See note about short battery life.

3. Make sure that the camera power switch is in the “On” position and not in the “Off” or “Setup” modes.

4. Make sure that you are using a good quality SD card in your camera. Bushnell recommends San Disk Brand SD Cards.

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A: 1. Make sure that you have installed at least 4 batteries in the battery compartment all stacked together at the top of the compartment.

a. Bushnell recommends 8 Energizer Lithium AA batteries in all Trophy Cams.

2. Make sure that the batteries are installed correctly. See manual.

3. When moving the switch from “Off” to “Setup” or “On”, the user should make sure that the switch stops in a positive position to ensure the proper mode.

4. When moving the switch from “On” to “Setup”, the user should first move the switch directly to “Off” before moving to “Setup”.

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A:

1. Night photos or videos appear too dark
   a. Check the battery indicator icon to see if battery power is full. The flash will stop operating near the end of the battery life.
   b. You will get the best results when the subject is within the ideal flash range, no farther than 45’ (14m) from the camera. Subjects may appear too dark at greater distances.
   c. Please note that when the Capture Number parameter is set higher than “1 Photo”, or with very short Interval settings, some images may appear darker than others due to the quick response and rapid retriggering of the camera, allowing less time for the flash to fully recharge before firing again.
2. Daytime photos or videos appear too dark
   a. Make sure that the camera is not aimed at the sun or other light sources during the day, as this may cause the auto exposure to produce darker results.
3. Night photos or videos appear too bright
   a. You will get the best results when the subject is within the ideal flash range, no closer than 10’ (3m) from the camera. Subjects may appear too light at closer distances.
4. Daytime photos or videos appear too bright
   a. Make sure that the camera is not aimed at the sun or other light sources during the day.
5. Photos with streaked subject
   a. In some cases with low lighting conditions and fast moving subjects, the 5MP or 8MP resolution settings may not perform as well as the 3MP setting.
   b. If you have multiple images where fast moving subjects produce streaks on the photo, try the 3MP setting instead.
6. Red , green or blue color cast
   a. Under certain lighting conditions, the sensor can become confused resulting in poor color images.
   b. If this is seen on a consistent basis, then the sensor may need servicing. Please contact Bushnell customer service.
7. Short video clips—not recording to the length set
   a. Check to make sure that the SD card is not full.
   b. Make sure that the camera has good batteries in it. Near the end of the battery life, the camera may choose to record shorter video clips to conserve power.

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A: Make sure that the “Time Stamp” setting is set to “On” in the Menu.

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A:

1. Check the “Sensor Level” (PIR sensitivity) parameter setting. For warm environmental conditions, set the Sensor Level to “High” and for cold weather use, set the sensor for “Low”.
2. Try to set your camera up in an area where there is not a heat source in the camera’s line of sight.
3. In some cases, setting the camera near water will make the camera take images with no subject in them. Try aiming the camera over ground.
4. Try to avoid setting the camera up on small trees that are prone to being moved by strong winds.
5. Remove any limbs which are right in front of the camera lens.

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A:

1. When the camera is in the “Setup” mode, a special LED on the front of the camera will flash when it senses motion. This is for setup purposes only and will help the user aim the camera.
2. During use, the LED will not flash when the camera takes an image. This is to help keep the camera hidden from game.

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