Warranty/Service

Product Support

To send product in for repair, please follow these instructions:

* USA and Canada Purchases Only

INSTRUCTIONS TO SEND PRODUCT IN FOR REPAIR

Package your product securely and include your name, street address, a daytime phone number, your email address, and a brief description of the issues you want addressed. If the product was purchased in the US, insure your product for the appropriate dollar value and send it to:

Bushnell Repairs
9200 Cody
Overland Park, KS 66214

If the product was purchased in Canada, we recommend that you send your unit to us by way of Canadian Post or Insured Courier of your choice to the following address:

Bushnell Sports Optics Worldwide
Attn: Repair Department
25A East Pearce Street
Richmond Hill, ON L4B 2M9

SHIPPING & HANDLING FEES

Send in a check or money order for shipping and handling made out to Bushnell in the amount of $10.00. (California residents are excluded from paying shipping and handling payments for warranted items only)

When returning product for repair, please do not send the product cases, lens caps, mounts, or straps.

REPAIR PROCESS

When your unit is received it will be assigned a repair number. After reading your letter, a technician will evaluate your unit to determine what repairs are needed and whether or not warranty coverage will be applicable. It is our option to repair or replace your unit. If your unit is NOT covered under warranty, an estimate for repair or replacement will be mailed to you.

You will have 20 days to respond, either accepting or declining the recommendation. If you accept the recommendation for repair or replacement you will need to provide payment. That can be in the form of a check, money order, or if you prefer, by MasterCard or VISA. If the repair or replacement is covered under warranty, you will receive no additional correspondence. Your repaired unit or a comparable replacement of equal value and function will be shipped to you via UPS within 3-4 weeks.