U.S. Customers
INSTRUCTIONS TO SEND YOUR PRODUCT IN FOR REPAIR * USA Residents Only
* NOTICE: Due to US import and export laws, repairs originating outside of the US cannot be returned. Please contact the nearest subsidiary office that services your area for shipping information.
(For Non USA Residents, please contact our Customer Service Dept. at 1-800-423-3537)What to Include:
1. This form completely filled out and rubber banded to the unit. Be sure to fill in the “Description of Problems” box. Printing all of your information on this form will assure that it is recorded correctly when your repair arrives for processing and tracking. Failure to use the Bushnell Repair Form, or the substitution of handwritten notes, could result in delay.
2. A dated Proof of Purchase must be included with electronic products that do not have lifetime warranties. This includes: Laser Rangefinders, Trail Cameras, GPS (inc. BackTrack), ImageView (binoculars and spotting scopes), Night Vision, Speed Radar, and Flashlights.
3. A check or money order for the return shipping and handling fee for all Bushnell products* is $10.00 except for telescopes which have a $15.00 shipping and handling fee due to their size and weight. *No return shipping/handling fee is charged for warranty repairs of Bushnell Elite riflescopes and binoculars.
4. If you purchased extended or additional warranty coverage through Bushnell or Registria after registering your product online, be sure to enclose a copy of the receipt for this extra warranty, as well as the dated original purchase receipt.
2. A dated Proof of Purchase must be included with electronic products that do not have lifetime warranties. This includes: Laser Rangefinders, Trail Cameras, GPS (inc. BackTrack), ImageView (binoculars and spotting scopes), Night Vision, Speed Radar, and Flashlights.
3. A check or money order for the return shipping and handling fee for all Bushnell products* is $10.00 except for telescopes which have a $15.00 shipping and handling fee due to their size and weight. *No return shipping/handling fee is charged for warranty repairs of Bushnell Elite riflescopes and binoculars.
4. If you purchased extended or additional warranty coverage through Bushnell or Registria after registering your product online, be sure to enclose a copy of the receipt for this extra warranty, as well as the dated original purchase receipt.
Shipping Information
Send the unit to Bushnell at the address below via UPS or a similar insured courier service with package tracking capability.
Insuring your product for the appropriate dollar value is recommended.
Bushnell
Attn: Repairs
9200 Cody
Overland Park, KS 66214
When returning product for repair, please do not send the product’s carrying case, lens caps, mounts, straps, etc. They are not necessary for us to test the unit. However, if possible please send any cables or power supplies that were originally included with the product. Send in a check or money order for shipping and handling, made out to Bushnell in the amount of:
$15.00 for Telescopes
$10.00 for all other products*
*No return shipping/handling fee is charged for warranty repairs of Bushnell Elite riflescopes and binoculars.
(California residents are excluded from paying shipping and handling fees for warranted items only)
REPAIR PROCESS
When your unit is received it will be assigned a repair number. After reading your repair form, a technician will evaluate your unit to determine what repairs are needed and whether or not warranty coverage will be applicable. It is our option to repair or replace your unit. If your unit is NOT covered under warranty, an estimate for repair or replacement will be mailed to you.
You will have 20 days to respond, either accepting or declining the recommendation. If you accept the recommendation for repair or replacement you will need to provide payment. That can be in the form of a check, money order, or if you prefer, by MasterCard or VISA. If the repair or replacement is covered under warranty, you will receive no additional correspondence. Your repaired unit or a comparable replacement of equal value and function will be shipped to you via UPS within 4-6 weeks. Additional delay may be unavoidable on occasion if a replacement item is temporarily out of stock.
SPECIAL NOTES
- For customers who are located outside of the United States, please contact the Bushnell office in your area.
- Bushnell Outdoor Products no longer carries or sells Bausch & Lomb branded product. However, all valid factory warranties for Bausch & Lomb sports optics are being honored and repairs will be provided at the above location.
- If parts necessary to repair a discontinued product are no longer available, Bushnell reserves the right to replace the unit with a current, comparable product of equal or greater value and function.
