Overview:

Customer Service Specialist I - Consumer & Technical - PART TIME #110-13, 127-13, 128-13, 132-13

Summary:
This position provides both consumer and technical customer support for Bushnell’s Outdoor Technology end users.  The position works with customer’s to address product inquiries, issues and concerns.  The position handles inquiries regarding repairs and/or replacements as well as part orders.  The position also handles all customer service related contacts received by telephone, fax, mail and email with the highest level of professionalism and escalates issues for resolution, documentation and follow-up when necessary.

Description:
Assists customers in determining which products, accessories and plan of action best serves their individual needs
Works with customers to sync, download or upload GPS maps for our golf products
Receives and answers customer inquiries and requests regarding all Bushnell product brands, orders, repair status and other services offered
Provides operational support for Bushnell’s Outdoor Technology consumer products
Reports any and all out-of-line conditions affecting customer satisfaction
Researches and resolves lab inquiries
Enters all parts orders for consumers
Remains current on charges in policies, procedures and product offerings
Develops and maintains positive department and company image and philosophy to the public
Participates in other related tasks and duties as assigned by the supervisor

Location:
Overland Park, Kansas

Qualifications:
Education:  High school diploma or equivalent; some college preferred

Years of Related Experience: 1 – 2 years customer service experience preferred plus hands-on experience as a golfer, hunter, outdoor enthusiast, etc

Knowledge/Skills/Abilities:  working knowledge of a variety of operating systems such as Windows and Mac; ability to walk customers through the removal and re-installation of sync applications via the telephone; prior experience working with AS400 and Microsoft Outlook; previous experience with golf, hunting, sports optics law enforcement products; excellent interpersonal skills to deal with customers and coworkers; basic math skills including the ability to add, subtract, multiply, and divide

Contact:
Bushnell Human Resources



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